I am a former Content Designer and Developer, who found a passion for coding on the job. With a diploma from Seneca College in Esthetics, and various Web Development courses completed from Juno College of Technology, I found a great blend of utilizing my design mindset to effectively solve any programming task.
To me, growth and life-long learning are the two most important aspects of life. Challenging myself to be better than yesterday, is what I strive for every day.
Content Designer and Developer
Designed and developed emails, banners and flyers in a cosmetic distribution company to promote brands, products, education and events to spas and salons Canada wide.
Revenue had positive growth each quarter, our education and events had a higher number of attendees, and more and more spas and salons were taking on our brands.
HTML | CSS | Adobe Creative Cloud | MailChimp | Canva | Bluelink ERP | Livestorm
Customer Support Expert
Built relationships with customers via phone, email, and in person to ensure spas and salons had everything they needed to run a successful business.
Through building close relationships with customers, I was able to find what brands, products and education were a good fit for each individual business.
Bluelink ERP | Livestorm | Microsoft Office | Skype for Business
Guest Service Manager
Managed a team of Spa Coordinators whose main goal was to guide guests through their entire spa visit, from beginning to end. Utilizing internal softwares to manage guest book, staff scheduling, POS sales, inventory and product ordering allowed us to control revenue stream.
Each and every visit was unique to each guest, so our team had to ensure their needs were being met. This helped our technicians build a strong and reliable customer base.
SpaBiz | Trello | Canva | Microsoft Office | Lifetime Fitness Internal Portal